Getting the real experiences of your service users

ONE-TO-ONE INTERVIEWS

In-depth one-to-one interviews  with your users

• Sensitive to the interviewees' needs
  
  
• Provides a rich source of information

Interviews are useful in providing insights into the true experiences and views of those using your services

     SURVEYS

Individually designed for your needs

• Multi-choice questions
  
  
• Ratings type questions
  
  
• Open questions
  
  
• A mix of the above
  

Surveys are useful in researching
attitudes, beliefs and behaviours

     TRAINING

  Training for your staff

• Practical training to enable your staff
  
  to carry out their own surveys and
  
  focus groups
  
  
  
• Mentoring and guidance for your staff
  
  for the duration of their projects

Providing your staff with new skills will demonstrate your investment in them and will benefit your business